Frequently Asked Questions

Common questions about GreenTea VPN

Download & Installation

How to download and install GreenTea VPN?
  1. Visit the official GreenTea VPN website at lvchasb.com.cn
  2. Click the download button for your platform (Windows/Mac/iOS/Android)
  3. Run the installer after download (.exe for Windows, .dmg for Mac)
  4. Follow the installation wizard, default installation path recommended
  5. Open the GreenTea VPN client, firewall access may be required on first launch
  6. Register a new account or login with existing credentials to start using
What devices and platforms does GreenTea VPN support?
  1. Supports Windows including Win7/10/11 (32-bit and 64-bit)
  2. Supports macOS including M1/M2 chips (macOS 10.14 and above)
  3. Supports iOS for iPhone and iPad (iOS 13.0 and above)
  4. Supports Android phones and tablets (Android 6.0 and above)
  5. Supports router configuration for whole-home coverage (OpenWrt/DD-WRT firmware)
  6. Single account supports up to 5 simultaneous device connections (paid version)

Connection & Speed

How fast is GreenTea VPN connection?
  1. Uses global distributed server network covering 60+ countries with 100+ nodes
  2. Asia region (Japan, Korea, Hong Kong, Singapore) latency below 50ms
  3. Europe/US latency below 150ms, depending on your physical location
  4. Bandwidth utilization over 95%, making full use of network bandwidth
  5. Supports WireGuard and IKEv2 high-speed protocols, WireGuard is fastest
  6. Tested download speeds reach 100Mbps+, sufficient for 4K video streaming
Why is my internet speed slower after connecting?
  1. Check if you selected a nearby server node, closer distance means lower latency
  2. Try switching protocols, WireGuard is fastest, OpenVPN has best compatibility
  3. Check local network conditions to ensure base internet speed is normal
  4. Avoid peak hours (20:00-23:00) or choose servers with lower load
  5. Close unnecessary background applications to free up network bandwidth
  6. If the issue persists, contact customer service for technical support

Privacy & Security

How does GreenTea VPN protect user privacy?
  1. Uses AES-256 military-grade encryption, same security level as banking systems
  2. Strict no-logs policy, does not record browsing history, connection times, or traffic usage
  3. Kill Switch feature automatically cuts network connection when VPN disconnects, preventing IP leaks
  4. Built-in DNS leak protection ensures all DNS queries go through encrypted tunnel
  5. Third-party security audit certified, transparent and verifiable security policies
  6. Supports anonymous payment methods (cryptocurrency) to protect account privacy
Does GreenTea VPN log my browsing data?
  1. GreenTea VPN strictly enforces a no-logs policy, this is our core commitment
  2. We do not record your browsing history, traffic content, or DNS queries
  3. We do not record connection timestamps or session durations
  4. We only retain necessary account information (email, registration date) for service provision
  5. No-logs policy has been verified by third-party audit firms
  6. Even if legally required, we cannot provide data that does not exist

Streaming Unlock

Which streaming platforms can GreenTea VPN unlock?
  1. Supports Netflix global content libraries (US, Japan, UK, Korea, etc.)
  2. Supports YouTube Premium ad-free viewing and YouTube Music
  3. Supports Disney+ popular movies and original content
  4. Supports HBO Max original series and movies
  5. Supports BBC iPlayer UK content and documentaries
  6. Supports Spotify, Apple Music and other HD music streaming services
Why do some streaming platforms detect the proxy?
  1. Streaming platforms continuously update proxy detection mechanisms to block VPNs
  2. Switch to streaming-optimized server nodes, specially optimized to bypass detection
  3. Try different server nodes, some may not be blocked yet
  4. Clear browser cache and cookies, then re-login to your streaming account
  5. Use WireGuard protocol, harder to detect compared to other protocols
  6. If the issue persists, contact customer service for the latest available server list

Account & Payment

What's the difference between free and paid versions?
  1. Free version provides basic acceleration with 500MB daily data limit
  2. Paid version offers unlimited data with no traffic restrictions
  3. Paid version unlocks all 100+ server nodes, free version limited to 3 nodes
  4. Paid version includes 24/7 priority customer support
  5. Paid version supports up to 5 simultaneous device connections, free version only 1
  6. Paid version includes 7-day money-back guarantee for risk-free trial
How to cancel subscription and request a refund?
  1. Login to account management page and go to "Subscription Management" section
  2. Click "Cancel Subscription" button and confirm the cancellation
  3. After cancellation, you can still use the service until the current subscription period ends
  4. For refund, contact customer service within 7 days of purchase
  5. Provide order number and reason for refund, customer service will process within 24 hours
  6. Refund will be returned to your original payment account, typically takes 3-5 business days